The €1000 guarantee is all about peace of mind: we don't let go of your hand once the booking is made. If you run into an unpleasant surprise at the rental desk (a misunderstanding, a disputed charge, or an unexpected extra fee), we help you see it through to a resolution and reimburse the unjustified costs up to €1000.
We don't promise that nothing can ever go wrong — even at the best places, hiccups can happen in car rental. With our partners the risk is as low as it gets, and most importantly, you're never on your own when something does come up.
The guarantee is here to make sure you're never left without help in unexpected situations.
If you can't pick up the car because your flight is delayed (e.g. covering your taxi cost)
Fines or fees that weren't caused by you
Unjustified extra charges added by the rental company
Clutch damage? With us, you don’t need to worry about that either. If the rental company charges you for clutch damage, we will cover the full cost.
Fuel level disputes at drop-off
And literally everything else — any unjustified cost, whatever it is called
The guarantee is valid if you use the VAMOS5 or VAMOS10 coupon code, or if we arrange the booking for you.
The booking must be made with one of our partners: RentX, Go Rent a Car, Auto Canhas, Rent-A-Car Madeira.
Clear, verifiable documentation is required (invoice, email, contract, fine notice).
The issue must be reported to us right away via WhatsApp or email.
We respond and review the claim within 48 hours.
❌ Not valid in cases of driving under the influence of alcohol or drugs, or for intentional breach of the rental contract.
Invoice, contract, photos, emails — anything that supports your case.
Briefly describe what happened and attach the files — we'll confirm receipt.
We review your claim fairly and let you know the outcome.
If approved, we transfer the amount directly to your account, up to €1000.
A guarantee is only worth something if you can check it. Every closed case gets a short public summary here — the company, the issue, the amount and the decision. Approved or rejected, both go up.
Our four partners — book with one of them and use the code.
Enter the code at checkout — the discount applies to the car price.
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All-automatic fleet, handover directly at the airport terminal, 24/7.
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Family-run company in Canhas, hotel and airport delivery included.
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The system deducts 10% from the car price automatically.
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