FAQ

Frequently asked questions

No Hidden Fees – Guaranteed!

Use our VAMOS10 discount code when booking and enjoy not only 10% off, but total peace of mind.
If you ever face unexpected charges related to your car rental – up to €1000 – we’ll cover them.

That’s how confident we are that you won’t have to.

Simply email us at hello@madeiracarrentals.com with the details, and we’ll take care of the rest.

Please note:
This guarantee does not apply to:
– Traffic fines or parking tickets
– Damages caused under the influence of alcohol or drugs
– Serious violations of the rental agreement

Reliability and quality are guaranteed, so you can always be sure that you will receive excellent service. Thanks to their young fleet, they can provide customers with modern and well-maintained vehicles. 

  • No deposit
  • Full insurance
  • Quick administration
  • Best price

If you rent directly, you can experience a huge difference in service. There is no significant price difference (10-20%), but you can enjoy many services, such as comprehensive casco insurance, deposit-free booking and unlimited mileage. There will be no hidden costs, and it saves you from many unpleasant disputes. 

  • Booking number
  • Valid ID card or passport
  • Valid driver’s license

RentX Car Rental
You can rent a car from the age of 18. Please note: drivers under 21 may be subject to a young driver fee, payable at booking or upon car pick-up.


Madlobos Rent a Car
The minimum age is 23, and you must have held your driving license for at least 2 years.


Rent a Car Madeira
Drivers aged 23 or younger, or those who’ve held their driving license for less than one year, must leave a security deposit (€600) by cash or card at the time of rental.

RentX Car Rental: Only the renter can drive the rented car, but there is an option to add additional drivers for a fee of €5.00 per driver per day. 

MADlobos Rent a Car: Includes 1 additional driver for free.

Rent a Car Madeira: Only the renter can drive the rented car, but there is an option to add additional drivers for a fee of €5 per driver per day.

RentX Car Rental

You can cancel or modify your booking free of charge by emailing bookings@rentx.com.
Refund conditions:
Up to 7 days before pick-up – Full refund (excluding any associated fees)
Up to 4 days before pick-up – 50% refund (excluding any associated fees)
3 days or less before pick-up – No refund


Madlobos Rent a Car

You can cancel free of charge up to 24 hours before the scheduled pick-up time.


Rent-A-Car Madeira

You can cancel or modify your booking free of charge up to 48 hours before.
Just send an email to booking@rentcarmadeira.com to confirm your cancellation.

Yes, all car rental companies accept prepaid cards, including Revolut and Wise.

  • White lines – Free parking (more common in smaller towns or villages)
 
  • Blue lines – Paid parking (typically with a ticket machine nearby)
 
  • Yellow lines – No parking or stopping allowed

  • Red-yellow markings – Reserved areas (e.g. for buses, loading zones)