Frequently Asked Questions

Booking and payment – how does it work exactly?

You have two simple options:

1. Direct booking:
Based on the guides on our website, you can book the car directly on our partners’ websites. Use the VAMOS5 or VAMOS10 promo code and you get 5–10% off the car price.

2. Request an offer via form:
Fill in the quote request form and we’ll send you the best offers already including the discount. If you like one of them, we’ll arrange the booking with our partners.

Payment:
You pay on the spot when you pick up the car, in cash or by bank card.

Do I need a credit card and a deposit to rent a car?

No, with our partners you don’t need either a credit card or a deposit to rent a car.

Payment is simple and flexible: you can pay on the spot when you pick up the car, in cash, by bank card, or even with Apple Pay and Google Pay.

What insurance is included for the rental car and what exactly does it cover?

With all our partners you can rent a car with full insurance cover.

RentX:
If you choose the “Rent with Insurance” package, the insurance covers all damage, including wheels, windscreen and mirrors.

Rent-A-Car Madeira:
The base price includes full insurance (bodywork, theft protection). For an extra 10 € per day you can extend it to cover the windscreen, mirrors and tyres as well.

Auto Canhas:
The base price includes full insurance for the bodywork. For an extra 5 € per day you can add additional cover for wheels, windscreen and mirrors.

What is the 1000 € Car4YouMadeira Guarantee and what does it cover?

The 1000 € Car4YouMadeira Guarantee gives you extra protection for every booking.

If you use the VAMOS5 or VAMOS10 promo code, or if we arrange the booking for you, your reservation is automatically covered by the guarantee.

What does it cover?
– If you can’t pick up the car because your flight is delayed (e.g. taxi and hotel costs)
– Fines or charges that you didn’t cause
– Unjustified extra fees charged by the rental company

This way you can be sure you won’t face unpleasant surprises – we stand behind you and cover unexpected costs up to 1000 €.

You can read the full description and terms of the guarantee on the guarantee page.

Can I rent a car for just 1 or 2 days?

Yes, of course you can rent a car even just for 1 or 2 days.

However, in high season it’s worth booking in advance so you secure the better price and the availability of the car.

How far in advance should I book a car to get the best deals?

From our experience, the best is to book your car 1–3 months before your trip.

If you try to book too early (6–12 months ahead), that period is often not priced yet, so the prices can be higher.

Where can I pick up or drop off the car?

You can pick up and drop off the car at several locations:

📍 Airport
📍 Machico
📍 Funchal
📍 Hotel / Apartment
📍 In most towns along Madeira’s south coast

Exact options may vary by partner.

Just fill in the form with your preferred pick-up location and we’ll send you the offers available for you.

What happens if my flight is delayed?

If your flight is delayed, the car rental company will wait for you.

If you know you’ll be more than 2 hours late or arrive on a different flight, let them know via WhatsApp or email.

If you arrive outside opening hours:

RentX: 08:00–19:00, pick-up outside these hours costs an extra 30 €.

Auto Canhas: 08:00–22:00, out-of-hours pick-up is available at no extra charge.

Rent-A-Car Madeira: 09:00–19:00, pick-up outside these hours costs an extra 25 €.

If you arrive during the night, with prior arrangement you can pick up the car in the early hours or the next morning.

If, because of the delay, you can’t pick up the car at all, our 1000 € guarantee covers the taxi from the airport to your accommodation and back to the rental office the next morning.

What documents do you need to pick up the car?
  • Booking reference
  • Valid ID card or passport
  • Valid driver’s license
From what age can you rent a car?

RentX Car Rental: You can rent from 18 years old. Under 25 a young driver surcharge applies.

Auto Canhas: Car rental is possible from 18 years old, with prior approval under 21. Every driver must have a valid driver’s license for the given vehicle category, obtained at least 2 years ago.

Rent-A-Car Madeira: Under 23 a deposit may be required (usually 600 €), payable in cash or by card.

Who can drive the rental car?

RentX Car Rental: By default the renter; additional driver(s) can be added for a daily fee of 5 €/driver.

Auto Canhas: By default the renter may drive the car; an additional driver can be added for a 11,50 € one-time fee for the entire rental.

Rent-A-Car Madeira: By default the renter may drive; additional driver(s) can be added for a daily fee of 5 €/person.

In which cases can you cancel your booking free of charge?

RentX Car Rental: Can be cancelled by email. Refund: 7 days before 100%, 4 days 50%, within 3 days no refund.

Auto Canhas: Free cancellation 24 hours before pick-up.

Rent-A-Car Madeira: Free change/cancellation 48 hours before pick-up.

Do they accept prepaid cards (Revolut, Wise)?

Yes. RentX, Auto Canhas and Rent-A-Car Madeira also accept prepaid cards, including Revolut and Wise cards.

Parking in Madeira — what do the lines mean?
  • White lines — free parking (more common in smaller towns/villages).
  • Blue lines — paid parking (ticket machine nearby).
  • Yellow lines — no parking or stopping.
  • Red–yellow markings — reserved areas (e.g., buses, loading).

Need help?
Send us a message by email or on WhatsApp!